Terms & Conditions

Terms of Use – This agreement is in effect as of February 10, 2016.
Welcome to www.hudsonsupply.com. This website is owned and operated by Hudson Supply, Inc. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Guarantee: Customer Satisfaction is very important to us. Our products and services are 100% guaranteed. If you are not satisfied you may return any unused product, except special order items for a refund or credit within 30 days of the shipping date.

Terms: With approved credit all invoices carry 1% 10, net 30 terms.

Credit: Credit may be obtained by faxing or sending the name of your company, bank, and three trade references to our Credit Manager.

Minimum Order Value: In some cases, orders may be subject to a minimum order of $50.00.

Prices All prices and discounts are subject to change without notice.

Freight: All orders will be shipped by the carrier of our choice unless otherwise specified. All shipments are F.O.B: Cleveland, OH 44128-2959. Certain hazardous materials require additional shipping charges.

Shipments, Overshipments and Undershipments: On rare occasions, it is possible that we will have fewer or greater items available for your shipment. We reserve the right to overship or undership by 10%.  We make every effort to ship your order within 72 hours of receipt.  If for any reason we are unable to ship your order you will be notified within 7 days and we will discuss options for your order.  You may change, cancel and or request a refund for any non special order items if they have not been shipped.

Agreements: All agreements including the sale of our products are made contingent upon strikes, fires, accidents, and other delays beyond our control.

Shortages:We will not accept responsibility for shortages that are not reported to us within 7 days of an order’s ship date.

Returns: All returns must be approved by Customer Service and may require an RGA#. If you have a problem, call Customer Service for instructions. A restocking charge of 20% may apply in some cases. All returns must be sent freight prepaid.  All returns must be returned within 30 days of the shipment date.

Cancellation Policy: Cancellation of orders for stock items will be accepted without charge provided the goods have not shipped. Cancellation of orders on special or custom items will not be accepted. Return of discontinued items will not be accepted.  A shipped order may not be cancelled.

Product use: User is responsible for determining whether the product is fit for a particular purpose and suitable for the users’ application.

Limitation of liability: Hudson Supply shall not be liable for direct, indirect, special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory.

Limitation of Warranties 
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines. 

Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any www.hudsonsupply.com employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Hudson Supply, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy. 

i. You agree to indemnify and hold harmless Hudson Supply. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here. 

Furthermore, you understand and agree that: 
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Hudson Supply. or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability 
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Hudson Supply. will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

All content and materials available on www.hudsonsupply.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Hudson Supply, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Hudson Supply..

Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law 
This website is controlled by Hudson Supply. from our offices located in the state of OH, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of CT, by accessing our website, you agree that the statutes and laws of OH, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, CT You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.


Contact Information 
If you have any questions or comments about these our Terms of Service as outlined above, you may contact us at:

Hudson Supply
4500 Lee Rd
Cleveland OH 44128
Call: (800) 897-1398 or (216) 518-3000.
Fax: (216) 518-3000

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